Global U4B Special Projects

Global U4B Special Projects Department: Community Operations Team: Support Operations Location: Chicago, United States Type: Full-Time **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity. Global U4B Special Project agents are responsible for supporting the evolving needs of Uber for Business (U4B), Shuttle, and Courier. This high-agility unit will manage variable-inflow projects, cross-LOB (Line of Business) initiatives, and program incubations that currently fall outside the scope of dedicated U4B teams. As a Business Development Specialist, you will take on front customer facing and backend production tasks created to incubate new workstreams and offer a superior experience to our U4B customers. **What You Will Need / Bonus Points** **What You Will Do** - Handle U4B Production Projects/Tasks - Incubate new U4B workstreams - Rapid response to critical U4B requests - Provide high quality support to clients - Meet sales or revenue generation goals - Sell to, onboard, and manage relationships with clients - Engage in lead generation or prospecting - Uncover prospects’ business challenges and highlight the business’ value proposition - Communicate with clients over various mediums - Identify best practices for sales - Communicate and engage with external stakeholders - Support team with campaign and/or prioritization management - Partner with internal teams to drive business recommendations - Sell to or manage large or high revenue segments - Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise) - Partner with internal stakeholders to resolve or escalate client concerns & outages - Analyze and track trends & issues - Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales - Identify and recommend new programs based on data - Demonstrate strong product knowledge *