Retail Cloud Practice - Solution Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup. Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty. Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world’s leading brands and retailers, including, Sando, Maje, Deciem and Suitsupply. The Role We’re seeking a Solution Architect to join our professional services team. This role encompasses managing a spectrum of client interactions related to our Retail Cloud offering. From pre-sales support to implementation, you’ll spearhead strategic customer implementations that fulfill customer expectations tied to their use of our market leading software. The Solution Architect will be part of the Commerce Practices team within professional services and work alongside commerce industry experts in B2B, B2C, Order Management and Retail Cloud solutions. The Solution Architect will lead one or more projects for enterprise customers, partnering with key stakeholders to achieve the implementation vision while executing on defined deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and technical knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI. What You Will Do Develop a comprehensive understanding of the Retail Cloud solution and customer business models to drive client business objectives, retention, and achieving customer business objectives. Assist in pre-sales activities to qualify prospects, advise on implementation best practices and define implementation estimates and related timelines. Engage in hands-on management and delivery of complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms). Serve as a technical advisor and partner to clients and or their 3rd party systems implementation partners, aiding in their understanding and utilization of our platform’s capabilities. Interact with license sales, sales engineering, product management and professional services colleagues in context of pre-sales and or delivery. Contribute to our implementation best practices strategies, leveraging insight from your work and observations on market trends to continuously improve our delivery motion.. Drive successful customer outcomes that align with their objectives and growth goals. Develop and manage relationships with professional services sellers and provide presales support to evaluate, scope, estimate and ... (truncated, view full listing at source)