Operations Associate - Clinical

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. $100,000 - $130,000 Full-time / Onsite (5 days/week) About The Role We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes. What You’ll Do Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination. Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions. Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences. Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined. Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap. Manage and update provider content, including communication, training resources, and workflows Foster a team-first mindset: humility, collaboration, and partnership are key Who You Are 0 - 2 years of experience Bachelor's Degree in STEM or related field Comfortable working full-time, in-office in our downtown San Francisco office. Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity Experience working across teams and building relationships with both internal and external stakeholders Analytical and detail-oriented, with a proactive approach to solving problems. A strong communicator who thrives in a fast-paced, collaborative environment. Life at Mochi 💫 Life at Mochi 💫 At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting. 🥗 ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha 💰 Transport’s on us – Transportation benefits to make commuting painless 💣 Profitable Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding. 🚀 High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation. 👩‍💻 World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, ... (truncated, view full listing at source)