Manager - Customer Retention, Renewal Sales (Night Shift)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Primary Responsibilities Accountable for the retention of recurring annual revenue for the Core IT business unit and conversion of customers to a subscription and multiyear contract structure. Leading the renewals team to drive customer retention, growth, and revenue by securing renewals, assisting with upgrades and identifying expansion opportunities. Working with global customers daily to identify and resolve concerns Using NetSuite, Salesforce CRM, Tableau scorecard data, and other tools as a management productivity tool to measure and monitor daily activity to drive the business such as phone calls, account touches, expected follow-up dates with customer and proper pipeline staging. Be able to monitor where the reps are tracking from an attainment standpoint and create proper GAP plans if forecasting short of target Providing timely and accurate forecasts to the Directors and VPs of North America Core IT. Effectively leading the Core IT team, you manage within the renewal organization through real- time feedback training, development, and daily goal/objective setting. Working closely with other cross-functional management teams in sales, marketing, product, finance operations, collections, customer service, and support. Executing appropriate internal and external processes. Handle escalations from your team and demonstrate ability to win-back customers. Understand team’s pipeline down a per-deal level Qualifications Core Competencies Must possess strong leadership skills and the ability to build and motivate to ensure both short- and long-term goals, objectives and quotas Ability to understand sales numbers and manage to daily metrics Ability to quickly resolve customer concerns Ability to understand and communicate business concepts Ability to adapt to changing business issues and requirements Fluent in English in both verbal and written Qualifications Minimum of 4 years in a quota carrying role with demonstrated achievement Minimum of 5 years management experience either in sales, customer retention, or customer service Ability to lead, motivate and execute with a team of customer retention resources Proven ability to recruit, train, and scale against aggressive growth targets and a rapidly growing customer base Demonstrated ability to work in a fast paced, ever changing environment Experienced in the software industry with knowledge of different licensing models, including on-premises, subscription, and SaaS. Experience using Salesforce, NetSuite, Outreach, Gong, Gainsight, and other tools is a plus. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice ... (truncated, view full listing at source)