RCM Associate Manager

RCM Associate Manager ***This is a fully onsite position in Pune, Maharashtra Office.*** SHIFT 7:30PM IST - 4:30AM IST Our professional billing experts help organizations ensure accurate billing and coding, and partner with them at every step of the revenue cycle. Dedicated account managers deliver a comprehensive approach for improving the financial health of any practice. JOB SUMMARY Responsible for managing and tracking the productivity of the account team and insuring the health of the client's Accounts Receivable. In addition to performing similar work, the  position supports RCM Management by efficiently and effectively providing oversight and  review of the team, processes and workload. Client financial results/KPI's ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES • Strong customer service skills for client satisfaction, health of client AR and  management of RCM team members • answering client inquiries; prompt return and follow up to all interactions; prompt  response to requests for information, both internally and externally • acts as the first point of contact for team members and provides guidance on work  matters Interact with clients and their patients, engage in proactive resolution of  issues and timely response to questions and concerns. • Deliver timely required reports to the RCM Management; initiates and  communicates the resolution of issues • Meet regularly with staff; in-person and as a group to confirm the status of client  accounts and build/sustain staff engagement to drive business results and  improvements  • Track clients’ AR productivity and health (charge, payments, collections,  adjustments) on a daily, weekly and/or monthly basis as needed to ensure the client  and company expectations are met. • Remain current with company’s policies and procedures regarding AR activity such  as, reviewing month end reports to insure the AR and cash collections are meeting  agreed upon benchmarks, identifying trends, reviewing denial reports  • Analyze reports to determine when, how and why decrease in clients’ AR; includes  denials, unbilled, credit issues, holds; determine corrective actions and  communicate with client and staff to resolve. Follow up to ensure actions are taken  that achieve the results needed and/or determine other resolution needed • Review work performed by outside vendors for accuracy and production. Determine  changes/improvement needed and works promptly and appropriately with  applicable individuals to bring about such changes/improvement  • Achieve goals set forth by management and compliance requirements  • Follows, enforces and models adherence to all policies, procedures and processes  • Identify and recruit internal/external talents to ensure an effective mix of  competencies. · • Induct new joiners to quickly maximize performance.  • Set and communicate team/individual objectives and KPI to inspire individuals to  achieve high performance. · • Allocate workload to fully utilize every employee’s talent.  • Implement development plans and coach for individuals to reach their maximum  talent.  • Provide regular constructive feedback on performance/development and address  poor/mediocre performance on a timely manner.  • Recognize high performers to maintain motivation and retain key talent.  • Regularly communicate on company news and team progress against business  plan. JOB REQUIREMENTS Education Level Education Details Required/Preferred Bachelor's Degree or equivalent Technical / Business experience Required Additional Education Education Level Education Details Required/Preferred Knowledge of CPT and ICD coding and medical terminology Required Completion of medical billing training (classroom or on-the-job) equal to graduation from a  course of study covering comprehensive medical billing practices Preferred Work Experience Experience Details Required/Preferred 5 years relevant work experience; 2-3 years at the Senior level or equivalent experience  Preferred Addit ... (truncated, view full listing at source)