Merchant Operations Specialist, Selection

Merchant Operations Specialist, Selection Department: Operations Team: Local Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time **#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Role** We are looking for a Merchant Operation Specialist to serve as the strategic partner of our merchant ecosystem. In this role, your primary objective is to build a high-retention environment through data-driven insights and proactive operational programs. You will deep-dive into merchant selection analysis to ensure our platform offers the right mix for our customers, while simultaneously architecting robust churn prevention strategies. Beyond retention, you will take charge of scaling the adoption of Pickup service, ensuring it serves as a value-add that keeps our merchants engaged and successful on our platform. **Your Impact in Role** 1. **Lead SMB Churn Prevention & Retention Strategy:** Develop and manage data-driven initiatives to minimize churn among SMB merchants. You will use predictive modeling to identify at-risk partners and collaborate closely with Sales, Account Management, CommOps, and external agency to design effective "save" strategies and communication plans. Your goal is to conceptualize and implement scalable projects that address merchant pain points and improve long-term ecosystem stability. 2. **Drive Data-Led Selection Analysis:** Act as the analytical lead for merchant selection health by building and maintaining the infrastructure needed for deep-dive insights. This includes creating and optimizing automated dashboards and SQL queries to monitor selection trends, providing the visibility required to make strategic decisions about our marketplace composition and quality. 3. **Scale Pickup Service Adoption & Operations:** Own the Go-To-Market strategy to increase merchant adoption of the Pic