Account Manager (Chicago)

Account Manager (Chicago) Who is Nexxen? Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. Why join the Nexxen team? With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. Important Notice from Nexxen: Your Safety Matters At Nexxen, we care about the well-being of our current and future employees. We are aware of the growing number of online scams and fraudulent job postings, and we urge all job seekers to remain vigilant. Please be advised that Nexxen will never request payment (whether in cash, cryptocurrency, or any other form) as a condition of employment, offer positions that require you to invest in vague or dubious financial schemes, or promote roles that resemble get-rich-quick opportunities. If you receive a suspicious message claiming to be from Nexxen or encounter a questionable job posting associated with our name, please contact us at infosec@nexxen.com to verify its legitimacy. Your trust is important to us. Stay safe and informed. Nexxen Fraud Alert and Notice: Protect Yourself from Impersonation and Fraudulent Activity https://nexxen.com/nexxen-fraud-alert-and-notice/ What You’ll Do: As an Account Manager, you will own the client-facing relationship post-sale. You will deliver superior client service through premium campaign management, relationship development, account retention, and upsell activities. In addition to regular, proactive client communication, Account Managers collaborate across Nexxen’s internal teams and external partners on behalf of their clients. You will maximize client retention, consult on new offerings and solutions, and drive upsell revenue by delivering best-in-class reporting, insights, and results. Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are. - Build and maintain strong relationships with new and existing clients to maximize satisfaction, retention, and growth - Identify client needs and implement strategies that drive revenue for Nexxen - Serve as the liaison between clients and internal teams to coordinate campaign updates, upsell opportunities, and resolve delivery and performance issues - Manage the campaign launch process end-to-end, including kickoff calls, strategy recommendations, asset collection, optimization, and performance reporting - Use Salesforce and internal systems to ensure all campaign information remains accurate and up to date - Develop deep knowledge of Nexxen’s product offerings and best practices for campaign effectiveness and cross-selling - Support onboarding of new clients through platform demos, training, and ongoing education - Analyze data, trends, and market insights to inform campaign recommendations and identify upsell opportunities - Support regional growth goals quarter over quarter and act as the primary point of contact for day-to-day client needs - Operate under the supervision of the Manager of Client Services - Partner with other Account Managers to support team performance and collaboration What Will I Bring? - 3+ years of experience in digital media, client services or account management - Self-motivated, with a willingness to learn about products, technology, customers, and competitors - Process-oriented with strong attention to detail - Strong organizational, analytical, and project management skills - Proficiency with tools such as Salesforce, ad servers, and brand safety/verification partners - Ability to work ... (truncated, view full listing at source)