Service Team Analyst II - KYC Analyst

Service Team Analyst II - KYC Analyst Department: Community Operations Team: Community Operations Location: Krakow, Poland Type: Full-Time **About the Role** The KYC Analyst (S2) position within Uber’s Payment Compliance team plays a critical role in ensuring regulatory compliance and maintaining the integrity of Uber’s financial ecosystem. This role bridges all key components of the KYC framework — Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Ongoing Due Diligence (ODD) — ensuring a holistic approach to customer verification and risk management. The analyst will work in a dynamic, cross-functional environment, supporting both operational excellence and strategic initiatives within the Payments Compliance domain. This role offers the opportunity to contribute to the development of best practices, continuous process improvements, and the overall compliance culture within Uber. **What You'll Do** - Perform detailed reviews under CDD, EDD, and ODD standards, ensuring compliance with internal and regulatory requirements - Cover operational queues related to EDD, ODD, and Jira requests, ensuring timely and accurate handling of cases - Collaborate closely with KYC Specialists, KYC Snr. Analysts, and key stakeholders across the organization to maintain process consistency and high-quality standards - Provide actionable insights and feedback to the Team Leader, supporting decision-making and performance optimization - Analyze team metrics and results, identifying trends, recurring issues, and potential areas for improvement - Contribute to ongoing projects and initiatives, supporting process automation, data quality improvements, and efficiency gains - Document and escalate identified risks, inconsistencies, or process gaps in accordance with internal procedures - Maintain up-to-date knowledge of regulatory requirements, internal policies, and industry best practices in KYC/AML compliance **Basic Qualifications** - Minimum 1 year of experience in KYC, AML, or Compliance (preferably in fintech, financial services, or banking) - Fluent English (written and spoken) - Strong analytical th