Senior Merchant Operations Manager, Retail Integrations & Aggregators

Senior Merchant Operations Manager, Retail Integrations & Aggregators Department: Operations Team: Operations Location: Chicago, United States Type: Full-Time **About the Team:** Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a **Senior** **Merchant Operations Manager focused on Aggregation & Integration Partnerships**, you will be directly responsible for aggregator merchant performance and growth, speed to launch, and operational tooling. **About the Role:** You will work cross-functionally with other teams (Product, Business Development, Account Management, Legal, Support) to lead high-impact enablement work that can scale these partnerships to drive revenue growth and operational excellence. You will succeed in this role if you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA; and you embrace complex challenges to creatively solve problems. **What You'll Do:** Operational Ownership of Aggregator Integrations: - Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA) - Ensure integration processes are scalable, reliable, and fast to deploy for new merchants Operational Insights & Tooling - Build dashboards and tracking to monitor merchant and aggregator performance - Use data and field insights to identify friction and drive improvements Merchant Performance & Growth via Aggregators - Maximize GMV and merchant success from aggregator channels - Identify and drive improvements in conversion, uptime, menu quality, and order flow Speed to Launch - Reduce time to get new merchants live via integrations - Build repeatable processes to accelerate onboarding at scale Cross-Functional Execution - Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality - Act as the operational lead ensuring clean handoffs from partnership through execution