Technical Architect - MuleSoft

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Department Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of the Salesforce ecosystem. Our approach considers people, processes, and technology—and a successful engagement includes recommendations to the business for change to support deeper, more scalable enterprise integration using MuleSoft. OVERVIEW OF THE ROLE Salesforce is currently seeking a MuleSoft Technical Architect to join our Professional Services team within the Customer Success Group (CSG). MuleSoft Technical Architects work as part of a team, demonstrating technical thought leadership in customer and partner engagements. These lead to the successful delivery of complex enterprise integration solutions using the MuleSoft Anypoint Platform. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience, and close collaboration with other Architects, Consultants, and Project Managers, you will become a MuleSoft Domain Authority at the forefront of our offerings, delivering outstanding customer success. As a Technical Architect, you will be responsible for evaluating, designing, and overseeing the implementation of scalable and composable integration architectures. You will also identify and proactively handle technical risk areas, acting as the ultimate technical escalation point to see issues through to project completion. YOUR IMPACT Become a Domain Authority: Through our onboarding and continuous learning programs, become a highly certified and recognized MuleSoft expert. Drive Customer Success: Help clients consistently meet and exceed their digital transformation goals by designing robust, scalable integration architectures. Deliver Architectural Excellence: Provide guidance on API-led connectivity best practices, Enterprise Architecture standards, deployment topologies (CloudHub, Runtime Fabric, On-Premises), environment management, and MuleSoft Anypoint Platform education. Create Blueprint Designs: Drive the creation of application and technical design documents that leverage MuleSoft best practices and effectively integrate disparate systems into the customer’s infrastructure. Establish Centers for Enablement (C4E): Guide customers in setting up C4E operating models to drive API reuse, self-service, and agility across their organization. Troubleshoot & Resolve: Address key customer implementation issues and demonstrate the ability to drive complex technical challenges to a successful resolution. Risk Management: Proactively identify and manage technical risk areas, committing to seeing issues through to complete resolution. Stakeholder Management: Manage customer expectations and negotiate solutions to complex architectural problems with both the customer and third-party partners. Relationship Building: Build relationships with internal and external business partners ... (truncated, view full listing at source)