Workplace Services Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role As a Workplace Services Supervisor, you'll be at the heart of how our EMEA region delivers exceptional workplace experiences. You'll own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA-compliant service delivery. This is a role for someone who thrives on data-driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology. Your Team You'll report directly to the Director, Workplace Services, sitting within the broader Real Estate & Workplace Services (REWS) organization. You'll work closely with regional field teams, the global technology group, and our IFM partner — collaborating across time zones and functions to deliver outstanding workplace experiences for Salesforce employees across EMEA. What You'll Do Own and oversee EMEA ticketing operations — ensuring efficient handling, smart prioritization, and timely, SLA-compliant resolution within our service management platform Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance As regional Subject Matter Expert (SME) serve as the primary liaison between EMEA and the global technology team , for any bug fixes and tool enhancements Provide in-region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces Produce Training material and lead training on new tool enhancements and releases , driving smooth adoption across regional teams Ensure quality assurance and compliance in ticket handling , including: Monitoring and analyzing SLA performance across the region Identifying trends, gaps, and risks through data analysis Driving corrective actions to improve service delivery and SLA adherence Maintaining data accuracy for reliable reporting and dashboards Coordinate field services taskforce activities, ensuring tight alignment between systems, processes, and on-the-ground execution Support the delivery of global & regional Centre of Excellence (CoE) programs — contributing to standardisation initiatives, knowledge sharing, and continuous improvement workstreams Champion a culture of safety across the EMEA portfolio — supporting regional H&S protocols and contractor access processes Leverage data analysis to surface operational insights — tracking performance trends, identifying service gaps, and translating findings into clear, actionable recommendations that drive smarter decision-making across the region What We're Looking For Experience in workplace services, facilities management, or service operations Passion for technology with ticketing and service management tools (e.g.,Fieldservices, Corrigo or equivalent platforms) Hands-on experience with CMMS platforms — managing asset data, work order workflows, and maintenance records to support accurate reporting and compliance Strong analytical skills with experienc ... (truncated, view full listing at source)