Workplace Services MEP Engineering Associate Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Description The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Tower New York City. Core Job Functions Building Systems Maintenance & Operations Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen systems, offering engineering expertise and support to complex technical problems. Conduct weekly critical asset walkthroughs in NY Tower to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly. Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce Americas East Region offices (New York, DC, and Boston), in partnership with a third-party service provider. Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards. Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process. Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed. Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems. Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards. Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services. Manage tenant BMS access on-site (NYC), and maintain lighting controls programming access as needed, where applicable. Asset Management & Planning Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service. Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date. Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing. Support adoption and training of Field Service usage within the regional team. Carbon Reduction & Indoor Environment Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills. Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs. Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces. Events & Hospitality Manage light ... (truncated, view full listing at source)