Solutions Architect

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Solutions Architect to join our Professional Services team  reporting to the Japan Country Manager. This role is a hybrid role based out of our Japan, Tokyo location. In this role, you’ll play a key role in driving successful customer adoption and scalable implementation of the Gainsight platform by leading requirement gathering, solution design, and proactive risk management. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with internal teams, stakeholders, and customers. The ideal candidate brings strong skills in data architecture, solutioning, and stakeholder management. What You'll Do: As a trusted consultant on Gainsight’s Professional Services team you will: Work independently or as part of a team to prepare new and existing customers to implement Gainsight platform and set them on a journey for success and scalability with the Gainsight product Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those details in a thorough and interpretable fashion Proactively identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution Partake in solutioning and document the solution Able to understand Data Architecture, perform Data Discoveries and re-architecture the instance (if need be) Responsible for ensuring scalability of solutions and reducing customer technical debt Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the demand lifecycle Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team and customers Forecast, track and report project hours and achieve your utilization target There is a potential opportunity to grow into a Forward Deployed Engineer (FDE) capacity — taking on deeper technical engagements such as data architecture design, API integrations, and hands-on solutioning in close collaboration with product and engineering teams. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: Hands-on 3-4 years of recent Professional Services/Enterprise product implementation or related experience is required, SaaS experience is preferred Solid technical skills and aptitude are required - CRM, cloud based databases, data integration processes, Salesforce.com, and various SaaS platforms are considered relevant Skill set to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies Experience with leading initiatives with cross-functional teams on a number of concurrent engagements Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders Ability to create structure in ambiguous situations and design effective processes Experience in working with complex, multi-divisional, multi-geographical customers S ... (truncated, view full listing at source)