Xactly Technical Admin

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Xactly Technical Admin to join our Sales team reporting to the Revenue Compensation Manager . This role is a remote role based in United States. In this role, you’ll play a key role in enabling accurate, scalable, and efficient sales compensation operations by managing and optimizing the Xactly Incent platform and translating complex compensation plans into reliable system logic. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, RevOps, and GTM Operations. The ideal candidate brings strong skills in Xactly system administration, data analysis and reporting, and stakeholder collaboration. What You'll Do: Manages and administers the Xactly Incent platform, including configuration, maintenance, and troubleshooting to ensure optimal performance. Manages permissions, access, personalization, new user set up, and similar system operations and setting for Xactly users. Translates compensation plan documents into system logic, ensuring accurate and auditable calculation outputs. Designs and maintains system workflows for plan changes, exceptions, and adjustments. Performs monthly, quarterly, and annual system setup, including User/Position management and hierarchy updates. Conducts UAT Testing to ensure system accuracy. Provides technical guidance during plan design discussions, advising on system capabilities and constraints. Troubleshoots and resolve Xactly configuration issues as they arise. Collaborates with RevOps and GTM team to implement commission and bonus plans, ensures seamless data integration and process efficiency. Develops and maintains detailed documentation for Xactly processes, configurations, and procedures to ensure transparency and knowledge sharing. Identifies opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time. Creates and monitors reporting for end users, creating transparency through easily understandable reports and dashboards that provide clear insights into commission and/or bonus structures and performance metrics. Provides technical support, troubleshooting, and training to the commission team, equipping them with the knowledge to train end users effectively. Develops and maintains the comprehensive Functional Requirement Documentation (FRD) for the current plan year, detailing all functional components, business rules, and data mapping requirements. This documentation will serve as a crucial resource for ongoing system enhancements and user training. Continuously assesses and enhances system functionality by staying informed of product updates and new features and implements relevant improvements. Ensures data security and integrity within the Xactly system, adhering to company policies and regulatory requirements. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: 3-5 years of experience with the Xactly platform, focusing on system configuration and a Bachelor’s degree in Computer Science, Information Systems, or Business Administration (or equivalent combination of education and experience), is required. Capable of m ... (truncated, view full listing at source)