Global DSC Operations Lead

Global DSC Operations Lead Department: Operations Team: Sales Operations Location: Chicago, United States Type: Full-Time **About the Role** Uber’s Digital Sales Center (DSC) is a critical driver of merchant acquisition and growth, operating through a global network of scaled and BPO sales teams. As the Global DSC Operations Lead, you will build and operate the infrastructure that enables this model to scale efficiently across regions. This role sits at the center of sales, product, and operations, and is responsible for standardizing how DSC runs globally, from performance measurement and pipeline design to tooling, automation, and vendor execution. You will ensure sellers have a consistent, high-quality experience regardless of location, while improving productivity, reducing cost per acquisition, and accelerating program rollout across markets. **What You'll Do** - Define and implement global standards for DSC performance, including metrics, pipeline structure, and reporting to enable consistent measurement across regions. - Own the global tooling and AI automation roadmap, partnering with Product and Engineering to improve CRM workflows and scale AI-driven solutions. - Act as the central point of coordination for CommOps BPO vendors, aligning requirements and ensuring consistent execution across a global footprint. - Develop and scale global playbooks across inbound, outbound, onboarding, and lifecycle sales motions. - Lead insights and analytics to identify performance gaps, improve productivity, and drive better CAC and ROI outcomes. - Partner with regional teams to accelerate adoption of global standards while maintaining flexibility for local market needs. **Basic Qualifications** - 8+ years of experience in sales operations, commercial operations, strategy, or similar roles in a global organization. - Experience designing and scaling sales processes, pipelines, and performance frameworks. - Strong experience with CRM systems (e.g., Salesforce) and sales tooling, including workflow design and automation. - Proven ability to lead cross-functional initiatives and influence