Courier Operations Manager, Uber Eats - Spain

Courier Operations Manager, Uber Eats - Spain Department: Operations Team: Local Operations Location: Madrid, Spain Type: Full-Time **About the Role** As a **Manager** on the **Courier Operations** team at **Uber Eats** Spain, you'll play a key role in supporting the growth and success of one of our most strategic teams at Uber Eats. You will own high impact courier operations initiatives, acting as a strategic problem solver who leverages data to identify opportunities, address inefficiencies, and design scalable solutions. By translating complex data into clear insights and actionable recommendations, you will help improve unit economics, service quality, and operational performance across Spain. This is a highly visible role that collaborates cross functionally and directly influences how Uber Eats operates and grows its Delivery marketplace. **What the Candidate Will Do** 1. **Own** courier strategic and compliance initiatives: Lead high impact projects focused on optimizing courier under fleet partner growth, improving Fleet Partner performance. 2. **Leverage** data to drive decisions: Analyze data using SQL and analytical tools to identify trends, root causes, risks and opportunities, translating insights into clear, actionable recommendations 3. **Design** and scale operational improvements: Identify structural inefficiencies and build scalable processes, experiments and playbooks that improve overall courier under fleet performance and experience 4. **Partner** cross functionally to execute strategy: Collaborate closely with Product, Marketplace, Support and other teams to implement initiatives, align priorities and measure impact 5. **Define** success metrics and track impact: Establish clear KPIs, monitor performance over time, and communicate results and learnings effectively to senior stakeholders **What the Candidate Will Need** - At least 3 years of professional experience in consulting, strategy, operations, analytics, technology, or a related field - Strong analytical skills with advanced Excel or Google Sheets and solid working knowledge of SQL - Proven ability to translat