Global Account Manager

Global Account Manager Department: Sales & Account Management Team: Account Management Location: Lisbon, Portugal Type: Full-Time **About the Role** We’re looking for a highly motivated, analytical and relationship-driven Global Account Manager to help grow and retain a select portfolio of strategic multinational restaurant partners with national coverage. You’ll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction. 2. Drive growth through consultative strategy and Joint Business Plans. 3. Align with partner and Uber Eats’ cross-country POCs to drive common solutions for topics that may be local or global. 4. Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience. 5. Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence. 6. Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions. 7. Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap. \-\-\-\- Basic Qualifications ---- 1. 6-8 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership) 2. Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaini