Enterprise & Strategic Account Manager

Enterprise & Strategic Account Manager Department: Sales & Account Management Team: Account Management Location: Lisbon, Portugal Type: Full-Time **About the Role** We’re looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You’ll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction. 2. Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion. 3. Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience. 4. Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence. 5. Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions. 6. Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap. \-\-\-\- Basic Qualifications ---- 1. 4-7 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership) 2. Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts 3. Proven track record of building st