Senior Product Manager

Senior Product Manager Department: Product Team: Product Management Location: Bangalore, India Type: Full-Time **About the Role** Uber for Business is one of the fast growing businesses in Uber with a strong growth trajectory. The candidate will drive the strategy and execution for building experiences for customer support powered by both human agents and generative AI. The candidate will work closely with customers and support teams to understand the key challenges that customers face and build end to end solutions to solve them across modalities like AI chatbots, phone, email and others. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- Responsibilities: 1. Lead Through Ideation to Launch: Guide the process from ideation through technical development to the successful launch of innovative products. 2. Drive Product Development: Collaborate with a team of world-class engineers and designers to drive product development and ensure high-quality outcomes. 3. Establish Shared Vision: Build consensus across the company to establish a shared vision and prioritize initiatives that lead to successful product execution. 4. Integrate Research into Product Requirements: Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction and product effectiveness. 5. Define and Analyze Success Metrics: Establish and analyze key metrics to measure the success and impact of products. 6. Understand Strategic and Competitive Position: Deliver industry-leading products by understanding Uber’s strategic and competitive positioning. 7. Maximize Efficiency in Dynamic Environments: Ensure maximum efficiency in a constantly evolving environment where fluid processes and creative solutions are essential. 8. Collaborate and Build Alignment: Work with internal and external stakeholders to build alignment across the organization while navigating ambiguous problem areas. Collaborators and Partners: 1. Customer success, Support Ops, TPM, ProdOps, Business (Sales, Strategy, Operations), Engineering, Designer,