Manager, Competitive Intelligence

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Summary The Competitive Intelligence (CI) Team is looking for a strategic and analytical professional to lead Competitive Intelligence for our Commerce Cloud business. This is a high-impact role based in India with a global remit, helping to shape the market position and sales success of our B2B and B2C commerce platforms worldwide. The ideal candidate is a proactive researcher and storyteller who can transform complex competitive data into actionable insights. As this role supports a global organization, the successful candidate should be comfortable collaborating across international time zones, including occasional flexibility for syncs with stakeholders on the US West Coast. Responsibilities Strategic Collaboration: Partner with executive leadership and the Commerce Cloud Product, Marketing, and Sales teams to refine our competitive positioning. Sales Enablement: Create high-quality tactical tools - including battlecards, field guides, and FAQs - to help global sales teams win. Market Monitoring: Research and articulate the strategies of key competitors in the commerce space (e.g., Shopify, Adobe/Magento, BigCommerce). Trend Analysis: Identify emerging shifts in the digital commerce landscape to help inform our product roadmap and go-to-market strategies. Executive Presence: Present findings to senior leadership and provide real-time deal support for high-priority global sales opportunities. Skills and Experience General Experience: Experience in enterprise SaaS (e.g., Competitive Intelligence, Management Consulting, Sales Engineering, or Product Marketing). Domain Knowledge (Preferred): Familiarity with e-commerce, Digital Experience Platforms (DXP), or retail technology is helpful but not required. Strategic Capability: Strong analytical skills with the ability to turn market signals into clear, persuasive sales messaging. Communication: Exceptional writing and presentation skills; ability to simplify technical concepts for a sales audience. Global Mindset: Experience working in a global environment and navigating different regional business cultures. Education: Bachelor’s degree in a relevant field (MBA preferred). Global Collaboration & Timing Global Scope: This is an India-based role with a global remit, supporting stakeholders and sales teams across multiple international regions. Flexible Collaboration: While based in India, the role requires the ability to periodically align schedules for meetings with US-based product and leadership teams (Pacific Time). We value work-life balance and focus on outcomes over specific clock-in times. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the ... (truncated, view full listing at source)