Product Analyst

Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: Bandwidth is seeking a data-driven, collaborative, and detail-oriented individual to join the Messaging Product Operations team. The Product Analyst will focus heavily on recurring and ad hoc reporting, data analysis, and transforming data into insights that improve operational efficiency. This role blends technical skills with knowledge management, the ability to communicate findings clearly, and work effectively with teams across the organization. A successful Product Analyst involves a career path with promotional opportunities into Product Management, Business Operations, or further advancement within Product Operations. As a Product Analyst at Bandwidth, your primary focus will be using data to support and optimize Messaging product performance and improving operational efficiency. You will build and maintain reporting, identify operational opportunities through analysis, and help create scalable internal processes and tools. While the role is technical, you will also collaborate with internal teams to share insights and support product readiness in a clear and approachable way. You may also be asked to contribute to Messaging’s knowledge management through documentation and collaborating on internal and external communications. What You'll Do: Data Reporting and Analysis – Own recurring and ad hoc reporting related to product performance, operational metrics, and customer usage. Use Excel and SQL to extract, clean, and analyze data, and present findings to stakeholders in ways that inform product and operational decisions. Data will primarily be pulled from our data warehouse, Snowflake, and reported through spreadsheets, slide decks, or visuals in our BI tool (Sigma). Improve Operational Processes – Use data to identify inefficiencies or gaps in internal processes. Contribute to the development of workflows that support product launches, issue identification, ongoing product health and operational readiness. Support automation opportunities when identified. Build Operational Tools and Dashboards – Create spreadsheets, reporting templates, and dashboards that provide visibility into product and operational performance. Collaborative Insights Sharing – Communicate insights and patterns from data to internal teams in a way that is understandable to both technical and non‑technical audiences. Build relationships with partners in Product, Engineering, Operations, and Finance to ensure shared understanding and alignment around findings. Issue Investigation – Analyze product‑related data to understand trends, identify root causes, and highlight opportunities for improvement. Be a great communicator - work well with customers and internal teams. Have proven written, verbal and listening skills to help solve complex problems using tact, common courtesy, persuasion and discretion. Develop subject matter knowledge in Messaging products and the supporting ecosystem. Contribute to internal and external knowledge management with a focus on documentation for data workflows, reporting processes, and analysis methods. Be a great team member, partner with Bandmates to effectively communicate, ask insightful questions, align resources, prioritize work, and identify themes or patterns to persistently and proactively provide ... (truncated, view full listing at source)