Partner Manager, Channel Partnerships (Success)

Partner Manager, Channel Partnerships (Success) DO YOU WANT TO IMPACT THE HARDEST WORKING PEOPLE IN THE WORLD? Then Jobber might be the place for you! We’re looking for a Partner Manager, Channel Partnerships (Success) to be part of our Partnerships department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24. The team: The Partnerships team works with businesses from industry-leading companies to freelancers to bring new users to Jobber or build product experiences for our mutual users. We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller program partners. The role: Reporting to the Director, Channel Partnerships, we are looking for a Partner Manager who will be responsible for everything that happens post contract execution to ensure our partners have the best Jobber experience possible. This role will be hyper-focused on the engagement and continued growth of our highest value partners. Other key responsibilities will include long-term planning, managing any license re-up purchases/renewals, running quarterly business reviews (QBR’s), be our strongest Jobber Payments advocate, as well as the main point of contact to ensure we’re constantly driving growth, retention, and a best-in-class partner experience. You will collaborate with sales & success, marketing, product and engineering teams to ensure our partners are getting the best possible experience and opportunity to grow with Jobber. You will be the go-to person for a large list of extremely valuable and important partners to Jobber. This position will require travel to conferences and partner sites. This role also requires a highly goal-oriented individual with experience managing and growing partnerships. The Partner Manager will: - Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks - Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies - Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes - Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement - Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans - Own and deepen strategic partner relationships, acting as a truste ... (truncated, view full listing at source)