Technical Account Manager (TAM)

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our products and services. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization. What You'll Do: Project Management: Project manage enterprise onboarding/integration, ensuring timely and successful launches. Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters. Customer Collaboration: Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans. Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions. Technical Guidance: Maintain a deep understanding of SpyCloud’s products. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Best Practices Development: Develop best practices and assets based on learnings from customer engagement to support initiatives to scale. Customer Advocacy: Be a customer advocate, representing our customers internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization. Requirements: Technical Acumen: Strong technical acumen and experience influencing change at all levels. A solid working knowledge of various web technologies with an understanding of APIs and databases. Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions. Documentation and Process Management: A track record of creating documentation of processes, playbooks, and other information for use by TAMs. Team Collaboration: Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects. Business-Technical Translation: Experience translating business goals into technical solutions. Data Analytics: Understands data analytics to identify key performance indicators and perform data analysis to drive insights. Customer Interaction: Ability to seamlessly work with the customer's development team. Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms. BA/BS/Undergraduate degree required. Nice to Have 3-5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role. Familiarity with Software as a Service (SaaS) solutions. Hands-on experience with programming/scripting languages and their usage with APIs. Cybersecurity and ATO prevention experience a plus. Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel, SOAR/SIEM SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless o ... (truncated, view full listing at source)