Manager, Business Systems

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is looking for a talented and experienced Manager, Business Systems (BSA Practice Lead) to lead and evolve our Business Systems Analyst (BSA) practice across enterprise applications, including Salesforce, NetSuite, Workday , and related platforms. In this role, you will define how business systems work is delivered across the organization—building a scalable operating model for intake, prioritization, and execution , while partnering closely with senior stakeholders to drive clarity, alignment, and measurable outcomes. A key focus of this role is building a modern, high-performing BSA practice that leverages AI and automation to increase delivery efficiency, improve requirements quality, and scale impact. You’ll coach BSAs to translate business needs into clear technical solutions—and to identify where AI can be embedded into workflows to optimize decision-making and execution. Here's a closer look at this key role: Lead, mentor, and develop a global team of Business Systems Analysts across multiple domains (GTM/Salesforce, Finance/NetSuite, HR/Workday, etc.). Define and implement the BSA operating model , including: intake and request management standards prioritization frameworks and stakeholder governance sprint planning, execution, and delivery rituals Establish clear standards and coaching practices for translating business requirements into technical requirements , ensuring clarity, completeness, and alignment with platform capabilities. Coach BSAs to improve critical thinking, solution design, and requirement shaping (including pushing back on ambiguity and driving to root cause). Partner with VP-level and above business leaders to align on priorities, manage expectations, and drive outcomes. Facilitate transparent, cross-functional prioritization across competing initiatives; drive clear ownership, accountability, and decision-making . Drive adoption of AI and automation to improve both how the team works and what the team delivers , including: accelerating requirements discovery and documentation improving prioritization and capacity decisions with better data/insights increasing delivery efficiency through autom ... (truncated, view full listing at source)