Manager, Foundation Observability Architects | USA | Remote

<div class="content-intro"><p>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with <a href="https://grafana.com/products/cloud/">Grafana Cloud</a> or self-managed with the <a href="https://grafana.com/products/enterprise/">Grafana Enterprise Stack</a>, both featuring scalable metrics (<a href="https://grafana.com/oss/mimir/">Grafana Mimir</a>), logs (<a href="https://grafana.com/oss/loki/">Grafana Loki</a>), and traces (<a href="https://grafana.com/oss/tempo/">Grafana Tempo</a>).</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><p><strong>The Opportunity:</strong></p> <p>We’re looking for the founding manager of our scaled Observability Architect team at Grafana Labs. As an OA leader, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. This is an exciting opportunity to one of the first leaders of our Observability Architecture team–a technically elite team that will redefine what a Customer Solution Engineer is in our industry. This team is quickly becoming the envy of the Observability space. You will be responsible for all aspects of building and managing a team of high-performing Observability Architects. This team is our in-house, customer-facing solution experts. </p> <p>This role’s focus is Grafana Labs’ Foundation, or scaled customer segment. The Foundation team differentiates itself from our high touch enterprise segments by driving activation, consumption, and retention at scale using programmatic, data-driven approaches. Each Observability Architect impacts a high number of customers. Your team will blend proactive outreach, one-to-many enablement programs, lightweight reactive assistance, and automated workflows to help a broad customer base quickly realize value from Grafana without requiring bespoke, hands-on engagements.</p> <p>The Observability Architect is a deep technical and customer lifecycle specialist who, with the help of account teams, owns the platform onboarding, adoption and expansion experience for Grafana's customers. They are responsible for the rapid and successful application of our technology. The OA team enables Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy, successful and realizing genuine value. They share their technical and product expertise with customers through demos, hands-on enablement, presentations, design guidance, technical evaluations and ongoing interaction. They partner closely with our Sales team to identify new problems to solve for our customers. The OAs are our customers’ primary technical contact as well as the voice of our customers to the Product Management and Engineering teams.</p> <p><strong>What You'll Be Doing:</strong></p> <p>Build Lead a High-Performing Team</p> <ul> <li>Recruit, ramp, mentor, and manage the performance of deeply technical Observability Architects from diverse backgrounds.</li> <li>Serve as a player/coach—balancing strategic leadership with hands-on support.</li> <li>Own retention and expansion.</li> <li>Bring out the best in your team.</li> </ul> <p>Progr ... (truncated, view full listing at source)