Manager, Account Management

About Us HighLevel is an AI powered, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are:  You are a strategic and people-focused leader with a proven ability to inspire and develop high-performing account management teams. You thrive in a fast-paced, high-accountability environment where you can combine strong business acumen, analytical thinking, and a passion for customer success. You bring a track record of leading and coaching teams to deliver measurable results, fostering a culture of collaboration, growth, and operational excellence. You are comfortable influencing cross-functional stakeholders, driving process improvements, and empowering team members to exceed KPIs while maintaining a customer-first mindset. As a natural mentor and communicator, you lead with empathy and clarity, providing structure, support, and actionable feedback that helps individuals and teams excel. You balance strategic direction with hands-on leadership, ensuring every account manager has the resources, guidance, and confidence to drive customer success and retention on the HighLevel platform.