Customer Support Associate I

<div class="content-intro"><p><img src="https://hi-contentful.imgix.net/4xN7JhmwCRuz3y9M8L8CF7/5c244c52cfc982bd1a348a80dc35d43b/hi-logo-new.svg?auto=formatixlib=react-9.0.3h=40w=132q=50dpr=2" alt="hi-logo" width="132" style="max-width: 100%;"></p></div><p><strong>Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.</strong> </p> <p>More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.</p> <p>We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as <a href="https://www.globenewswire.com/news-release/2023/01/13/2588448/0/en/Human-Interest-and-BlackRock-Join-Efforts-to-Expand-Access-to-Retirement-Plans-for-Working-Americans.html#:~:text=Human%20Interest%20has%20secured%20approximately%20%24500%20million%20in%20funding%20to%20datetext=NEW%20YORK%20and%20SAN%20FRANCISCO,businesses%20across%20the%20United%20States.">BlackRock</a>, <a href="https://www.globenewswire.com/news-release/2021/08/04/2274611/0/en/The-Rise-Fund-Leads-200M-Series-D-Investment-in-Human-Interest-to-Accelerate-Growth-and-Societal-Impact.html">TPG (The Rise Fund)</a>, SoftBank, <a href="https://www.globenewswire.com/news-release/2021/02/11/2174214/0/en/Human-Interest-Completes-105M-Series-C-Following-Breakout-Year-in-2020.html">Glynn Capital</a>, NewView Capital, USVP, Wing, Uncork, and more.</p> <p><strong>About the role</strong></p> <p>As a Customer Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization.</p> <p><strong>What you get to do every </strong><strong>day</strong></p> <ul> <li>Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations</li> <li>Work cross-functionally with internal and external partners to solve customer issues</li> <li>Service a geographically diverse customer base</li> <li>Provide best in class customer service</li> <li>Work in a fast-paced evolving startup environment </li> <li>Manage follow-ups with customers as required</li> <li>Help other areas of the organization when needed</li> <li>Manage performance to company set standards and adhere to a workforce management schedule</li> </ul> <p><strong>What you bring to the role</strong></p> <ul> <li>1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience</li> <li>Passion for serving customers</li> <li>Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball</li> <li>Ability to communicate with confidence, professionalism and empathy over the phone and through email</li> <li>You remain composed in high-stress situations and convey empathy for our customers </li> <li>Meticulous attention to detail - rarely making typos and noticing discrepancies</li> <li>Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment</li> </ul> <p><strong>Where you will work</strong></p> <ul> <li>Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays</li ... (truncated, view full listing at source)