Director of Technical Content & Delivery

<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.<br><br>Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.</p></div><h3><strong>About the Role</strong></h3> <p>As the <strong>Director of Technical Content and Delivery</strong>, you’ll report directly to the <strong>VP of Solutions Engineering</strong> and play a pivotal role in designing and building Verkada’s global technical certification, training, and enablement program.</p> <p>You’ll lead a team of <strong>technical content creators and trainers</strong>, architect multiple certification tracks, and develop deep technical content — including <strong>hands-on labs, in-person trainings, short-form learning modules, and authored resources</strong> that set the industry standard.</p> <p>This is a deeply <strong>hands-on, technical, and execution-heavy role</strong>. You should love to build. You’ll roll up your sleeves to write content, design labs, test exams, and run pilots, all while laying the foundation for a program that will <strong>scale globally</strong> and touch <strong>tens of thousands</strong> of learners in the years to come.</p> <h3><strong>What You'll Do</strong></h3> <ul> <li><strong>Design and launch Verkada’s global technical certification and training program</strong>, with tiered certifications, hands-on labs, and real-world assessments.</li> <li>Build and scale a team of <strong>highly technical content creators and trainers</strong>, driving content quality, technical depth, and learner engagement.</li> <li>Partner deeply with <strong>Solutions Engineers (SEs), SE leaders, and partner technical teams</strong> to ensure programs directly support field readiness, sales success, and product adoption.</li> <li>Champion <strong>in-person, lab-based, and hardware-integrated training experiences</strong> — delivering high-impact sessions across our San Mateo HQ and the field. <ul> <li>Create a wide range of enablement assets, including:</li> <li>Multi-track certification exams</li> <li>Hands-on labs and simulations</li> <li>Short-form on-demand trainings</li> <li>Learning books, whitepapers, technical guides</li> <li>In-person instructor-led and virtual training content</li> <li>Spend time <strong>in the field (~25–30% travel)</strong> supporting training events, gathering feedback, and evolving the experience based on real-world usage.</li> <li>Work cross-functionally with <strong>Solutions Engineering, Product, Channel, and Enablement teams</strong> to ensure content is current, accurate, and aligned with product updates.</li> </ul> </li> <li>Define and track success metrics around adoption, field performance, knowledge retention, and global certification reach.</li> <li>Scale the program and your team rapidly as adoption and demand grow — with a long-term goal of becoming the <strong>industry benchmark</strong> for technical certification in the physical security and smart building space.</li> </ul> <h3><strong>What You Bring</strong></h3> <ul> <li>8+ years in <strong>technical training, certification, or enablement leadership</strong> roles in fast-paced, high-growth tech environments.</li> <li>Strong background in <strong>networking, IoT, physical security, or enterprise infrastructure</strong>.</li> <li>Proven success building and scaling <strong>technical certification programs</strong> that serve internal teams, partn ... (truncated, view full listing at source)