Technical Support Engineer

<div class="p" data-block="true" data-editor="2k3fq" data-offset-key="756sc-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="756sc-0-0"><span data-offset-key="756sc-0-0"><span data-text="true"><strong>Location: </strong>San Francisco, CA / Hybrid: Onsite 3 days / week<br></span></span></div> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="756sc-0-0"> </div> </div> <div class="p" data-block="true" data-editor="2k3fq" data-offset-key="cq02u-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="cq02u-0-0"><span data-offset-key="cq02u-0-0"><span data-text="true">Technical Support Engineers (TSE) make up a small, skilled, and </span></span><span id="popover-trigger-:r41:" class="chakra-text css-8zk7oi"><span data-offset-key="cq02u-1-0"><span data-text="true">dedicated</span></span></span><span data-offset-key="cq02u-2-0"><span data-text="true"> global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and </span></span><span id="popover-trigger-:r43:" class="chakra-text css-8zk7oi"><span data-offset-key="cq02u-3-0"><span data-text="true">accurate</span></span></span><span data-offset-key="cq02u-4-0"><span data-text="true"> technical support.</span></span></div> </div> <div class="p" data-block="true" data-editor="2k3fq" data-offset-key="ifo-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="ifo-0-0"><span data-offset-key="ifo-0-0"><span data-text="true">Responsibilities (what you’ll do):</span></span></div> </div> <ul class="public-DraftStyleDefault-ul" data-offset-key="bmp3i-0-0"> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="2k3fq" data-offset-key="bmp3i-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bmp3i-0-0"><span data-offset-key="bmp3i-0-0"><span data-text="true">Answer customer questions through our support queue</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="2k3fq" data-offset-key="d2qq8-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="d2qq8-0-0"><span data-offset-key="d2qq8-0-0"><span data-text="true">Be the voice of the customer to the Product and Engineering organizations</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="2k3fq" data-offset-key="d4ba9-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="d4ba9-0-0"><span data-offset-key="d4ba9-0-0"><span data-text="true">Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="2k3fq" data-offset-key="3anfs-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="3anfs-0-0"><span data-offset-key="3anfs-0-0"><span data-text="true">Take ownership of fostering cases to resolution, including working with developers</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public- ... (truncated, view full listing at source)