Senior Analytics Manager - Payments and Identity

About The Company:At Scribd Inc. (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable. This posting reflects an approved, open position within the organization.We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.When it comes to workplace structure, we believe in balancing individual flexibility and community connections.  It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to.  Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.About the TeamThe Data & Analytics team ensures Scribd understands business performance and trends, and helps teams make better decisions with data.The Payments & Identity team focuses on the systems that let Scribd securely monetize and protect its products: how users authenticate and subscribe, how we process payments, how we prevent fraud and chargebacks, and how we meet compliance and online safety expectations.About the RoleAs Senior Analytics Manager, Payments & Identity, you will be the senior analytics leader for the platforms that power our subscription business. Your scope spans the full monetization and identity lifecycle, from subscription and billing outcomes to payment performance to account creation, authentication, and identity risk. You will define how we measure and optimize the systems behind millions of transactions and logins across markets, currencies, entities, and payment service providers. You will build the analytics foundations that make payments and identity data trustworthy and self-serve, and use those foundations to drive clear, data-backed decisions with product, engineering, finance, and executive stakeholders.About YouYou have 7+ years of experience in analytics and deep, hands-on domain expertise in payments and identity. That domain expertise is a must-have, non-negotiable requirement. You understand how payment service providers and identity systems work end to end, where data can be misleading, and how to design metrics and definitions that reflect reality.You care about accuracy, observability, and data quality as much as dashboards. You are comfortable going deep into schemas, event flows, and SQL, and you can zoom out to set direction, frame tradeoffs, and tell a concise story to senior audiences.You WillLead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes.Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, ... (truncated, view full listing at source)