Risk Operations Analyst II - Payments & Fraud

Risk Operations Analyst II - Payments & Fraud ABOUT THE COMPANY: At Scribd Inc. (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable. This posting reflects an approved, open position within the organization. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. When it comes to workplace structure, we believe in balancing individual flexibility and community connections.  It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location. So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to.  Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude. About the team and role The Risk Operations team at Scribd plays a critical role in protecting the business by managing payments and fraud risk, to reduce costs while also driving customer and business value. As Risk Operations Analyst II, Payments & Fraud, you will be key to helping us build a world-class, cross-functional payments team. You’ll go beyond reactive risk mitigation - to proactive risk management that also improves business outcomes. This role will support the Risk Ops Team in creating clarity, working cross-functionally with other teams, and embed risk thinking into how Scribd builds and scales. What you’ll do: You will partner with the Risk Ops Manager on process and strategy. This team owns payments risk and fraud operations across the following key areas, while partnering closely with Payments, Product, Analytics, and Finance teams: Chargeback Strategy & Prevention - Monitor and reduce chargeback rates across processors - Monitor dispute representment and metrics like win rate Fraud Detection & Rule Optimization - Monitor the performance of our fraud blocking tools (3rd party and in-house) - Support fraud related investigations (including card testing attacks and content fraud) - Analyze new fraud trends and key risk metrics - Collaborate with team and vendors to manage and develop new fraud rules Payments Optimization Support - Partner with Payments, Analytics, and Finance to monitor and improve payment processor performance - Support onboarding and optimization of new payment tools and vendors - Help future-proof the payments platform against fraud, risk, and cost inefficiencies What you’ll bring: - 3 or more years experience in Fraud Prevention, Merchant Risk or related fields - Core data processing skills, able to work with large data sets to generate accurate reporting and analysis, including validating and testing - Knowledge of global payments ecosystems, with experience navigating fraud or chargebacks - Interest in developing skills in fraud analysis, SQL, Python, Machine Learning, payment optimi ... (truncated, view full listing at source)