Director, IT & Corporate Security

Director, IT & Corporate Security Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. CULTURE AT SCRIBD, INC. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. ROLE SUMMARY We’re hiring a Director of IT to lead our Corporate IT and Digital Workplace. This is a hands-on leadership role - part people leader, part operator, and part builder. You’ll own the technology experience for employees while serving as the senior IT leader responsible for the reliability, security, and scalability of our employee-facing systems, enterprise applications ecosystem, and IT operations. In this role, you’ll be trusted to drive outcomes, not just perform tasks. You’ll bring clarity and structure while exercising sound judgment about risk, compliance, and business velocity. You’ll build scalable systems and processes that reduce toil and improve employee experience, balancing the need for governance with the need to move quickly. You’ll partner closely with leaders across the company to ensure IT is a strategic enabler of productivity, efficiency, and thoughtful risk management, including the responsible adoption of AI-enabled tools where they deliver real business value. YOU WILL: 1) IT STRATEGY & AI ENABLEMENT - Partner with executive leadership to define a clear, prioritized IT roadmap and operating model aligned with business priorities. - Lead evaluation and implementation of AI-enabled tools; identify high-value use cases and establish practical governance for responsible adoption. - Serve as a visible advocate for IT across the company through cross-functional partnerships, translating business needs into scalable solutions and clear tradeoffs. 2) IT SERVICE DELIVERY AND TEAM LEADERSHIP - Lead and coach a small team delivering Tier 1–3 support; set clear expectations, operating rhythms, and growth plans. - Define and track outcomes that matter: reliability, speed of delivery, operational efficiency, and employee feedback - while maintaining runbooks, end user documentation, and continuously improving self service to reduce friction and repeat issues. - Own intake, prioritization, escalations, and employee communications to ensure fast, high-quality resolution. - Define and track service metrics that measure responsiveness, resolution quality, and employee satisfaction (e.g., time to first response, time to resolution, CSAT, SLA adherence). - Drive recurring-issue elimination through better tooling, automation, and improved workflows—not just faster ticket closure. 3) IDENTITY, ACCESS, AND ENTERPRISE SYSTEMS - Own joiner/mover/leaver processes and the access lifecycle using least-privilege, role-based access, and periodic reviews. - Administer a ... (truncated, view full listing at source)