Quality Specialist

<p><strong>The Job/What You’ll Do: </strong></p> <p>Ensures Solari meets the requirements with all applicable laws, regulations, and internal policies regarding contract deliverables from a quality management perspective.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Provides support to internal and external customers to determine the areas of quality management focus.</li> <li>Conducts objective quality audits to verify adherence with company policies and procedures.</li> <li>Make recommendations for quality improvements and create training materials and operating manuals, as needed.</li> <li>Conducts monthly data validation process for external contractual deliverables and ensures all requirements are met through communication and follow through with both internal and external agencies.</li> <li>Coordinates with internal customers regarding new and updated contractual deliverables per each line of business’s contractual requirements.</li> <li>Participates in the development of performance improvement processes.</li> <li>Processes data entry for required clinical processes by other departments.</li> <li>Conducts initial quality management assessments on processes and procedures.</li> <li>Manage department communication and provide support to internal and external customers sending requests for information.</li> <li>Ability to utilize multiple software programs and technologies.</li> <li>Provides expertise of Solari business and knowledge of the state behavioral health system.</li> <li>Ability to follow all company, state, and federal policies relating to patient confidentiality and HIPAA.</li> <li>Assists in maintaining and administering quality-related policies and procedures.</li> <li>Maintains associated quality records and documentation.</li> <li>Assess, collect, analyze data needed to support quality improvement initiatives and activities.</li> <li>Tracks work assignments and issues.</li> <li>Other duties as assigned.</li> </ul> <p><strong> </strong></p> <p><strong>Knowledge, Skills, Abilities: </strong></p> <ul> <li>Strong verbal and written communication skills</li> <li>Well organized and detailed</li> <li>Ability to multi-task and meet strict deadlines</li> <li>Display diplomacy and tact</li> <li>Ability to collect large amounts of information or data, establish facts and draw valid conclusions</li> <li>Ability to present information in a concise manner</li> <li>Knowledge of applicable state laws, processes and procedures.</li> <li>Ability to act professionally and maintains appropriate boundaries with clients and staff.</li> <li>Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.</li> <li>Ability to consistently demonstrate compassion and meet people with compassion</li> <li>Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.</li> <li>Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.</li> </ul> <p><strong> </strong></p> <p><strong>Education Experience:</strong></p> <ul> <li>3-5 years of experience in Compliance, Quality Management, or Behavioral Health, Required</li> <li>Bachelors Degree, Required<br> Focus in Psychology, Social Work, Counseling or related field, Preferred</li> </ul> <p> </p><div class="content-conclusion"><p><span style="font-size: 12pt;">^{<strong>Working Conditions:</strong>}</span></p> <p><span style="font-size: 12pt;"><sup>While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focu ... (truncated, view full listing at source)