Supervisor, Clinical Services (LPC, LCSW, PSY, LMSW, LMFT, LISAC) - Overnight

<p><strong>The Job/What You’ll Do:</strong></p> <p>The Supervisor, Clinical Services,<strong> </strong>effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. The Supervisor, Clinical Services, directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice.</p> <p><strong>This role requires a specific split-shift and overnight schedule: Thursdays 6 AM – 10 AM <span style="text-decoration: underline;">AND</span> Thursdays through Saturdays 10 PM – 10 AM. <br></strong></p> <p><strong>Responsibilities:</strong></p> <ul> <li>Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.</li> <li>Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.</li> <li>Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.</li> <li>Monitor and evaluate clinical and crisis key performance indicators.</li> <li>Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.</li> <li>Provide coaching and oversight to team leads for effective management of call center operations.</li> <li>Training of all new team leads, crisis agents, and peer support specialists.</li> <li>Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.</li> <li>Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and builds a successful team.</li> <li>Rotating clinical on-call responsibilities</li> <li>Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.</li> <li>Other tasks as assigned.</li> </ul> <p><strong>Knowledge, Skills, Abilities:</strong></p> <ul> <li>Critical thinking skills and effective decision-making within the context of the organization’s culture;</li> <li>Flexible interpersonal style to help coach others; Provides timely guidance and feedback;</li> <li>Results in task accomplishment;</li> <li>Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;</li> <li>Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;</li> <li>Maintains effectiveness when experiencing major changes in work tasks or environment;</li> <li>Adjusts effectively to new processes;</li> <li>Builds and maintains collaborative relationships that facilitate the accomplishment of goals;</li> <li>Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.</li> </ul> <p><strong>Education Experience:</strong></p> <ul> <li>Master’s Degree</li> <li>Current CO Behavioral Health License (LPC, LCSW, PSY, LMSW, LMFT, LISAC) <em><strong>OR</strong></em> <ul> <li>An out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement</li> </ul> </li> <li>5+ years of related behavioral health industry experience, and 1 year of clinical management <ul> <li>Experience/Training Specifications: 2 years of crisis experience required and a minimum of 1 year of supervisory experience. </li> </ul> </li> </ul> <p><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">A comparable combination of education and/or applicable experience will be considered.</span></em></p> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div cl ... (truncated, view full listing at source)