Billing Coordinator

<div class="content-intro"><p><strong>Who we are</strong></p> <p>At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.</p> <p><strong>What we do</strong></p> <p>The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!</p></div><p><span style="font-size: 14pt;">We are looking for a customer-focused and detail-oriented <strong>Billing Coordinator</strong> to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience.</span></p> <p><span style="font-size: 14pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Provide timely, accurate, and professional responses while meeting individual and team service level expectations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Create credits and update customer account balances in accordance with internal approval policies.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Maintain accurate and up-to-date customer account information within financial systems.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Support additional administrative and operational tasks as needed to support the Finance Operations team.</span></li> </ul> <p><strong style="font-size: 14pt;">Qualifications</strong></p> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">1-3 years of experience in customer support, billing, accounts receivable, or a related role.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Strong customer service mindset with excellent written and verbal communication skills.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">High attention to detail and the ability to manage ... (truncated, view full listing at source)