Senior Product Specialist

<div class="content-intro"><p><strong>Who we are</strong></p> <p>At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.</p> <p><strong>What we do</strong></p> <p>The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!</p></div><p><span style="font-size: 12pt;"><strong>Role overview</strong></span></p> <p><span style="font-size: 12pt;">CarGurus is looking for a dynamic and experienced Senior Product Specialist to spearhead product launches in the automotive retail acquisition and pricing space. This role is integral to driving dealer success by enhancing pricing strategies and optimizing vehicle acquisition processes across our dealer network.</span></p> <p><span style="font-size: 12pt;">In this position, you will have the unique opportunity to work closely with our dealership network, delivering advanced pricing solutions and ensuring dealers maximize value from the CarGurus platform. Your role will involve deep engagement with customers to understand their needs, provide expert guidance, and leverage your vast knowledge of the used vehicle lifecycle to effect tangible business outcomes. You will engage with various cross-functional stakeholders and teams across the organization to deliver the best possible value and support. This is an opportunity to join a team that thrives on digital transformation and pioneering new approaches in the automotive retail space. If you are passionate about playing a crucial role in shaping the future of dealership acquisition and pricing strategies, and desire to coach dealers to stay ahead in a competitive market, we want to hear from you! </span></p> <p><span style="font-size: 12pt;"><strong>What you'll do</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactively deliver product onboarding and lifecycle support to single and multi-rooftop dealers across the CarGurus customer base, leveraging current resources and innovating on existing processes or resources to improve the customer experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deliver expert product training, best practices, and performance management via phone/video, providing a high-touch support experience for the assigned book of business</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Become and serve as an indispensable advisor to dealer customers, earning trust and credibility to impact their bottom line</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be responsible for ongoing product retention and the prevention of churn</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide resources and guidance to internal sales service account teams</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for product enhancements, bug fixes, and ongoing product innovation</span></li> <li style="font-size: 12pt;" ... (truncated, view full listing at source)