Clinical Operations and Alternate Agency Administrator

<div class="content-intro"><p>Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.</p> <p>Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.</p> <p>Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. </p></div><p><strong>About the Role:</strong></p> <p>We are seeking a dedicated <strong>Clinical Operations Alternate Agency Administrator</strong> to join our Home Instead team in <strong>Raleigh,</strong> <strong>North Carolina</strong>.</p> <p>We are seeking a dedicated Registered Nurse to join our team in Raleigh/Durham. This hybrid role combines clinical leadership, training, and regulatory oversight. You will serve as the Alternate Agency Administrator, ensuring full compliance with North Carolina state regulations.</p> <p>In this role, you will be primarily field-based, dedicating 60%–80% of your time to in-person interactions with Clients and Care Pros to ensure quality of care and regulatory compliance. The remaining 20%–40% of your time will be spent leveraging your clinical expertise for virtual triage, safety escalations, and administrative oversight.</p> <p>With flexibility for remote work when not conducting in-person visits or training, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment. </p> <p><strong>This role will be a mix of working from home; out in the field in clients’ homes in Raleigh, Wake Forest, Chapel Hill, Wendell, Durham plus surrounding areas and coming into our office 2-3 x per week to conduct new hire training with our Care Pros. </strong></p> <p><br><br></p> <p><strong>Role Responsibilities:</strong></p> <ul> <li>Field Operations Clinical Leadership (60%–80% of time) <ul> <li>Care Pro Development: Deliver new hire and annual in-person training and skill assessments to ensure Care Pros meet high quality standards.</li> <li>Supervisory Visits: Perform regular in-home supervisory visits to observe Care Pros, provide feedback, and support ongoing competency development.</li> <li>Onboarding Orientation: Lead local Care Pro orientations and ensure all new hire paperwork is diligently tracked.</li> </ul> </li> <li>Clinical Triage Virtual Support (20%–40% of time) <ul> <li>Safety Monitoring: Triage multiple safety channels (phone, Slack) to make immediate decisions on escalation pathways, engaging emergency services when necessary.</li> <li>Care Pro Development: Occasionally, support virtual training and skill assessments to ensure Care Pros meet high quality standards.</li> <li>Care Plan Oversight: Review and approve client care plans at the start of care and during any changes to identify critical information gaps.</li> <li>Incident Evaluation: Quickly evaluate incident severity through interviews and care notes to ensure swift, informed decision-making.</li> </ul> </li> <li>Regulatory Compliance Administration<strong> </strong> <ul> <li>Alternate Administrator Duties: Assume full responsibilities of the Administrator in their absence during business hours (M-F, 9am–5pm).</li> <li>State ComplianceCompliance: Ensure agency policies and industry standards are followed, including preparation for and management of State audits.</li> <li>Records Maintenance: Oversee the maintenance and submission of reports, certifications, and licenses as required by the state of North Carolina. </li> </ul> < ... (truncated, view full listing at source)