Technical Support Engineer

<div><em><strong><u><span class="font"><span class="size">About SwiftSku:</span></span></u></strong></em><span class="font"><span class="size"><br></span></span></div> <div><span class="font"><span class="size"> </span></span></div> <div><span class="font"><span class="size">SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.</span><span class="size"><br></span></span></div> <div><strong><em><u><span class="font"><span class="size"> </span></span></u></em></strong></div> <div><strong><em><u><span class="font"><span class="size">About the Role:</span></span></u></em></strong><span class="font"><span class="size"><br></span></span></div> <div><strong><em><u><span class="font"><span class="size">​</span></span></u></em></strong><span class="font"><span class="size"><br></span></span></div> <div><span class="font"><span class="size">We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.</span><span class="size"><br></span></span></div> <div><span class="font"><span class="size"> </span></span></div> <div><span class="font"><span class="size">IMPORTANT - Please apply only if you can speak Gujarati, Hindi English fluently</span><span class="size"><br></span></span></div> <div><span class="font"><span class="size">Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts</span><span class="size"><br></span></span></div> <div><em><u><span class="font"><span class="size"><strong>Location: On-site | Ahmedabad, Gujarat</strong></span></span></u></em><span class="font"><span class="size"><br></span><span class="size"><br></span></span></div> <div><span class="font"><span class="size"> </span></span></div> <div><span class="font"><span class="size"> </span></span></div> <div><strong><span class="font"><span class="size">Key Responsibilities/Requirements:</span></span></strong><span class="font"><span class="size"><br></span></span></div> <ul> <li><span class="font"><span class="size">Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Relevant Experience: Prior experience in software support or IT help desk roles is preferred.</span><span class="size"><br></span></span></li> <li><span class="font"><span class="size">Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.</span></span></li> </ul>