Vice President, Professional Services

<h2 style="text-align: center;"><span style="text-decoration: underline;"><strong>Vice President, Professional Services </strong></span></h2> <p><strong>Location:</strong> Palo Alto,California</p> <p><strong>About Rubrik</strong></p> <p>Rubrik is the world's leading data security company, pioneering "Zero Trust Data Security" to help organizations achieve cyber resilience against increasingly sophisticated attacks. Our "Rubrik Security Cloud" platform utilizes machine learning to secure data across enterprise, cloud, and SaaS applications, ensuring business continuity.</p> <h3><strong>The Opportunity: Elevating Professional Services</strong></h3> <p>Rubrik is seeking an experienced and visionary <strong>Vice President of Professional Services</strong> to scale, transform, and lead our global professional services organization across North America, EMEA, and APAC. This senior leadership role is critical for driving customer success and maximizing the value realization from their Rubrik investments through world-class consulting, onboarding and implementation, and enablement services.</p> <p>The VP will define and execute the global strategy, own the Professional Services PL, and foster a high-performing, geographically dispersed team focused on operational excellence, innovation, and an exceptional customer experience.</p> <h3><strong>Key Responsibilities Areas of Accountability</strong></h3> <h3><strong>Strategic Leadership Global Business Management</strong></h3> <ul> <li><strong>Global Strategy Vision:</strong> Define and execute the <strong>multi-year strategic plan</strong> for the global Professional Services organization, aligning with Rubrik's worldwide sales and product strategies, particularly around the Rubrik Security Cloud and cyber resilience suite of products.</li> <li><strong>Offerings Development Innovation:</strong> Work with Product Marketing and Engineering to develop, productize, and continuously refine a <strong>portfolio of high-value, scalable services</strong> (e.g., Accelerators, Health Checks, Security Best Practices, etc.) to drive adoption and increase ARR.</li> <li><strong>Executive Cross-Functional Alignment:</strong> Collaborate closely with leadership across Sales, Partner Ecosystem, Customer Success, and Product Management to ensure seamless global alignment, accurate scoping, and overall excellence throughout the customer life cycle.</li> <li><strong>Global PL Ownership:</strong> Own and manage the global Professional Services financial goals, including top-line revenue targets, utilization rates, and overall profitability across all assigned territories.</li> </ul> <h3><strong>Operational Excellence Global Delivery</strong></h3> <ul> <li><strong>Delivery Governance Quality:</strong> Oversee all professional services engagements, establishing robust global project governance and ensuring projects are delivered on-time, within budget, and to the <strong>highest quality standards</strong>, resulting in exceptional customer satisfaction.</li> <li><strong>Metrics Reporting:</strong> Establish, monitor, and drive continuous improvement based on key performance indicators (KPIs) and global operating metrics (e.g., utilization, CSAT, time-to-value, time to deploy).</li> <li><strong>Strategic Partner Ecosystem:</strong> Strategically leverage, enable, manage, and scale a global network of Professional Services partners and subcontractors to extend delivery capacity, regional expertise, and global reach.</li> </ul> <h3><strong>Team Leadership Development</strong></h3> <ul> <li><strong>Recruitment Scaling:</strong> Recruit, onboard, and retain a world-class team of Professional Services Directors, Consultants, Architects, and Engagement Managers.</li> <li><strong>Mentorship Coaching:</strong> Provide executive leadership, mentorship, and career development to the team, fostering a global culture of technical excellence, accountability, and fervent customer advocacy.</li> <li><strong>Technical Enablement ... (truncated, view full listing at source)