Forward Deployed Product Manager

<p>Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Virgin Mobile, Noom, Hyundai, and Redfin—Sendbird powers over 7 billion messages every month.<br><br>We’re looking for a Forward Deployed Product Manager (FDP) to contribute to Sendbird’s vision to connect businesses and individuals, empowering them to achieve more than ever before. As the FDP, you will be responsible for leading high-impact customer deployments of our AI Agent platform—from pilot to production—while acting as the connective tissue between customer feedback and Sendbird’s core product roadmap.</p> <p><strong><span style="text-decoration: underline;">If you’d like to dive deeper, check out the podcast linked for more details! 🎧 <a href="https://youtu.be/QUKQDLpa5Oo?si=odDKKFNej0r1_1yj" target="_blank">LINK</a></span></strong></p> <h4><span style="font-size: 12pt;"><em><span style="font-weight: 400;">This position will work closely with our customers across the APAC region and requires an ability to communicate in English.</span></em></span></h4> <p><strong>What you will do</strong></p> <ul> <li>Work directly with customers to understand their business needs and design production-grade agents that deliver measurable value.</li> <li>Capture insights from the field and turn them into clear feedback for product and engineering teams.</li> <li>Contribute to internal tooling and playbooks that enable faster and more reliable future deployments.</li> </ul> <p><strong><br>Who you are</strong></p> <ul> <li>You have 2 -3 years of previous experience in a PM or other product-facing role</li> <li>You have a CS degree or other technical equivalent</li> <li>You understand code but want to be more business-facing</li> <li>You are a mission-driven builder who thrives at the edge of product, engineering, and customer success. </li> <li>You enjoy fast-paced environments, love solving messy problems, and have a strong desire to make an immediate impact through close collaboration with real users. </li> <li>You have the confidence to lead externally and the humility to learn quickly.</li> <li>You are spontaneous and adventurous - this role will require frequent travel, sometimes on short notice</li> </ul> <p><strong>What you bring</strong></p> <ul> <li>Technical familiarity with AI tools, frameworks, or agent-based systems. </li> <li>Curiosity about how AI can solve real-world business problems.</li> <li>A hands-on mindset—you’re excited to build, test, and iterate alongside engineers and customers.</li> <li>Ability to work directly with customers and distill complex or vague needs into clear product outcomes.</li> <li>High ownership and comfort with ambiguity—you move fast, adapt quickly, and drive progress without waiting for perfect plans.</li> </ul> <p><strong>Even better if you offer (optional)</strong></p> <ul> <li>Prior 0→1 product experience—ideally having built and launched something from scratch, such as in a founder or early team role.</li> <li>Experience working with agent frameworks, LLM pipelines, or AI/ML tooling.</li> </ul> <p><strong>Our KR benefits include (but are not limited to):</strong></p> <ul> <li>Silicon Valley's equity program (1-year cliff) </li> <li>Hybrid work policy, flexible work hours</li> <li>Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages</li> <li>Learn a Language benefit - up to 3.6 million won per year towards language lessons </li> <li>Weekly team lunch cost</li> <li>Monthly team building cost</li> <li>Partial support for commuting costs</li> <li>Free parking at the Seolleung office</li> <li>Group insurance support that covers employees, spouses ... (truncated, view full listing at source)