Head of Sales, APAC

<p>The APAC market is moving fast. AI is reshaping how enterprises think about customer experience, and the window to own this category is right now. We need a leader who can build the team, close the deals, and make sure Sendbird wins the region.</p> <h4><strong>The Company</strong></h4> <p>Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p>We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p>We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.</p> <p>We had a choice: protect what we built, or reinvent ourselves.</p> <p>We chose reinvention.</p> <p>In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.</p> <p>The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.</p> <h4><strong>The Product</strong></h4> <p>Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <h4><strong>Why Head of Sales, APAC</strong></h4> <p>The shift to agentic AI in enterprise CX isn't coming. It's happening. Sendbird is already inside thousands of the world's most recognizable companies, and we've spent a decade earning their trust. That foundation is rare. The opportunity to now sell them an AI workforce that transforms how they serve customers, that's even rarer.</p> <p>This is the moment we scale APAC deliberately and aggressively. We need someone who can build two high-performing outbound teams, establish Sendbird as the AI CX leader across the region, and close the deals that define what winning looks like here. If you've been watching the agentic AI space and waiting for the right moment to step in, this is it, backed by real infrastructure, real customers, and real momentum.</p> <h4><strong>The Role</strong></h4> <p>Reporting directly to the CRO, the Head of Sales for APAC owns revenue growth across the region: building, coaching, and driving two outbound-focused teams to hit and exceed targets. This role sits at the intersection of strategy and execution, and the right person won't just manage the number, they'll set the standard for how Sendbird sells AI.</p> <h4><strong>You might be this person if:</strong></h4> <ul> <li>You lead from the front. You're on calls with the team, in the room with customers, and the first to dig into a deal when it gets complicated.</li> <li>You are a playbook leader. You have a sales playbook that you can speak to and hold reps accountable to.</li> <li>You coach with precision: you know the difference between a rep who needs support and one who needs accountability, and you act accordingly.</li> <li>You're sharp on the numbers and even sharper on what's behind them: pipeline quality, deal velocity, forecast accuracy.</li> <li>You understand enterprise sales strategy and know how to advance opportunities when they get stuck.</li> <li>You get genuinely curious about how ... (truncated, view full listing at source)