IT Operations Specialist

<p>When something breaks, everyone notices. When you're doing your job right, no one does.</p> <h4><strong>The Company </strong></h4> <p>Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p>We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p>We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.</p> <p>We had a choice: protect what we built, or reinvent ourselves.</p> <p>We chose reinvention.</p> <p>In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.</p> <p>The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.</p> <h4><strong>The Product </strong></h4> <p>Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <h4><strong>Why IT Operations Specialist</strong></h4> <p>We're moving fast. That means our people need their tools to work. No lag, no blockers, no “waiting for <something>" moments that eat into their day. As Sendbird scales, the complexity of keeping a distributed, multi-platform workforce running smoothly only grows. We need someone who takes that seriously.</p> <p>This isn't a passive role. We're building out tighter IT infrastructure, tightening our security posture, and moving toward more automated, scalable workflows. The person who steps into this role will shape how IT actually runs here, not inherit a finished system, but help continue building one.</p> <h4><strong>The Role </strong></h4> <p>The IT Operations Specialist owns the day-to-day health of Sendbird's hardware, software, and endpoint environment in the US and UK, and the workflows that keep it all humming. <strong>This is an in-office role (4 days/week minimum)</strong>, because presence matters when someone's laptop dies ten minutes before a demo. You thrive under pressure, communicate clearly, and leave things better than you found them.</p> <h4><strong>You are this person if:</strong></h4> <ul> <li>You get quiet satisfaction from a clean, organized system and visible frustration when things are held together with duct tape.</li> <li>You solve the problem in front of you <em>and</em> close the loop so it doesn't come back.</li> <li>You treat a frantic employee with a broken laptop the same way you treat a calm one: with urgency and without condescension.</li> <li>You'd rather document a process once and automate it than answer the same question ten times.</li> <li>You notice things before they break, not after.</li> <li>You know when to escalate and when to just fix it.</li> <li>You take security seriously, not as a checkbox, but as a craft.</li> </ul> <h4><strong>You need to have:</strong></h4> <ul> <li>Hands-on experience with MDM and Okta administration.</li> <li>Proficiency managing macOS environments at scale.</li> <li>Experience with Atlassian products for IT ticketing and workflow management.</li> < ... (truncated, view full listing at source)