Solutions Architect

<p>You don't just explain the technology you shape how customers build with it. If you want a role where your technical instincts and engineering prowess directly influence product direction and customer outcomes, keep reading.</p> <h4><strong>The Company</strong></h4> <p>Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p>We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p>We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.</p> <p>We had a choice: protect what we built, or reinvent ourselves.</p> <p>We chose reinvention.</p> <p>In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.</p> <p>The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.</p> <h4><strong>The Product</strong></h4> <p>Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <h4><strong>Why Solutions Architect</strong></h4> <p>The AI agent space is moving fast, and customers don't just need a vendor, they need a technical partner who can help them build the right thing, the right way. As enterprises race to embed AI powered conversations into their products, the gap between "we integrated it" and "it actually works beautifully" is enormous. That's where you come in.</p> <p>This is a rare seat. You'll sit at the intersection of Sales, Customer Success, and Product translating customer reality into technical solutions, and customer feedback into product direction. If you want a role where your hands are in the code <em>and</em> the conversation, and where the work you do shows up directly in what customers ship, this is it.</p> <h4><strong>The Role</strong></h4> <p>As a Solutions Architect, you own the technical relationship with customers from initial design through successful launch. You'll consult on architecture, build integrations, and serve as the voice of the customer inside Sendbird's product team. This role is built for someone who can move fluidly between a whiteboard with a CTO and a code editor with an engineering team.</p> <h4><strong>You might be this person if:</strong></h4> <ul> <li>You hear a customer's problem and immediately start mentally designing the solution before the meeting is even over</li> <li>You get genuine satisfaction from helping a developer have a breakthrough, not just closing a ticket</li> <li>You stay one step ahead of your customers proactively surfacing best practices before they hit the wall</li> <li>You follow the AI agent and messaging space because you find it genuinely fascinating, not because it's your job</li> <li>You can simplify complex technical concepts for a C-suite audience without losing the substance and flip back to deep technical mode with an engineering team five minutes later</li> <li>You treat documentation and tutorials as part of the product, not an aftertho ... (truncated, view full listing at source)