Customer Care Agent (English and French)

<p><strong>The customer care agent (CCA)&#xa0;</strong>is&#xa0;an&#xa0;agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of&#xa0;customers and store each case in&#xa0;a&#xa0;dedicated tool. Each CCA must keep track of&#xa0;each case until it&#xa0;is&#xa0;solved.</p> <ul><li><strong>Fluent level of&#xa0;English</strong>, Ukrainian;</li><li>Upper-Intermediate or&#xa0;Advanced level of&#xa0;second language <strong>French&#xa0;is&#xa0;required</strong>;</li><li>Previous working experience in&#xa0;customer support is&#xa0;a&#xa0;plus;</li><li>Microsoft Office skills;</li><li>Excellent communication skills;</li><li>Aptitude for team work;</li><li>Excellent interpersonal relationship;</li><li>Responsible and patient.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Provide support to&#xa0;the customers: identify and solve customer problems using dedicated web tools;</li><li>Handle and manage web tools specially made for customer support;</li><li>Keep a&#xa0;record of&#xa0;each case in&#xa0;another dedicated web tool;</li><li>Escalate cases that need a&#xa0;deeper investigation to&#xa0;the corresponding teams when needed;</li><li>Notify Leads when a&#xa0;recurrent problem appears, to&#xa0;prevent further cases;</li><li>Be&#xa0;able to&#xa0;identify problems and create new templates for recurrent ones.</li></ul><p><strong>Benefits:</strong></p><ul><li>Join a&#xa0;top global mobile and video games publisher using the latest technologies;</li><li>Work with a&#xa0;talented international team in&#xa0;a&#xa0;friendly, creative environment;</li><li>Gain experience in&#xa0;the fast-paced and innovative video games industry;</li><li>Contribute to&#xa0;high-ranking products recognized worldwide;</li><li>Grow your career with dynamic promotions and global opportunities.</li></ul><p><strong>What Gameloft offers:</strong></p><ul><li>Possibility to&#xa0;work remote in&#xa0;a&#xa0;global product company with talented people;</li><li>Competitive salary according to&#xa0;the qualifications;</li><li>21-day paid vacation, 5 days paid sick leave and national holidays as&#xa0;non-working days;</li><li>Medical insurance, psychologist;</li><li>Parental leave;</li><li>Own educational platform with courses, training programs, certifications;</li><li>Employee Referral Program with great bonuses;</li><li>Technical support and equipment.</li></ul> <p><strong>​​​​In order to consider your application, we require you to send the full version of your CV in English.&#xa0;<br> Qualified candidates could be asked to complete a test assessment.</strong></p>