Inside Sales Coordinator

<p><strong>About Us</strong></p> <p>ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM more.</p> <p>We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.</p> <p>We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! <a href="https://vimeo.com/652202630/3ae8c047b6%C2%A0">Get a sneak peek into life at ADESA!</a></p> <p><strong>Role and Team</strong></p> <p>Reporting to the Sales or designated manager, the Inside Sales Coordinator will perform various administrative and operational duties relating to the sale. As part of the sales team, assist in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. Provide the necessary support to the field sales team. Perform all duties assigned by the Sales Manager or designated manager</p> <p> </p> <p><strong>Responsibilities</strong></p> <ul> <li>Drive superior customer experience to ensure dealer satisfaction and build client retention. Support growth of the customer base and act as a liaison between all auction departments, including sales staff, consignment dealers and auction personnel.</li> <li>Contact customers daily to solicit and develop new buy and sell business. Discuss inventory needs, current and future promotions and upcoming sales events. Complete a minimum number of calls as set forth by the GSM or designated manager and log each call</li> <li>Perform administrative and operational functions. This includes but is not limited to: determining all pre-sale activities, scheduling transportation and reconditioning services, numbering units, setting the sale, flooring units, and entering announcements. </li> <li>Maximize the number of online sale listings by working with relative departments within the auction. Auditing online representation of vehicles – photos, condition, damages, and announcements. </li> <li>Perform sale day duties. This includes, but not limited to, customer service, block representation, post-sale reporting, and LiveBlock sale auditing. </li> <li>Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues. </li> <li>Effectively and efficiently manage the dealer sales inventory. </li> <li>May perform operational duties as needed. This includes but is not limited to: numbering vehicles, stickering vehicles, ensuring all vehicles are on spot for sale, making reconditioning recommendations, ensuring all repairs are completed in a timely manner, verifying condition reports are complete and posting cars to DealerBlock. </li> <li>Reconcile online sold vehicles for LiveBlock and DealerBlock. Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information. </li> <li>Account specific requirements for posting units on different online software and transferring images from one platform to ... (truncated, view full listing at source)