Renewals Retention Manager (Renewals Strategy Specialist)

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><h3><strong>About this Role</strong></h3> <p>As the Renewals Retention Manager, you will be the strategic architect behind our retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will transform complex datasets into a roadmap for global renewal success. This is not a status update role; you will own the end-to-end renewal analytics and forecasting motions that give our leadership confidence in the pipeline and clarity on churn and contraction drivers.</p> <p>You will be responsible for building the early warning systems and the strategic operational playbooks that allow our field teams to intervene before a customer is downsizing or lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal process is data-driven, scalable, and - most importantly - predictable.</p> <p>This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C</p> <h3><strong>You should apply if:</strong></h3> <ul> <li><strong>You are a data storyteller:</strong> You don’t just build dashboards; you extract the reasons to influence executive decision-making.</li> <li><strong>You thrive in the grey area:</strong> You enjoy taking messy, disparate data from Salesforce and SQL and turning it into a streamlined, automated strategy.</li> <li><strong>You are a systems thinker:</strong> You look at a manual process and immediately think about how to automate it through Salesforce or BI tools to drive efficiency.</li> <li><strong>You are proactive, not reactive:</strong> You would rather build a predictive health score today than explain a churn event three months from now.</li> <li><strong>You are a cross-functional collaborator:</strong> You can speak data with IT, strategy with ops, and revenue with sales leaders.</li> </ul> <h3><strong>In this role you will:</strong></h3> <ul> <li><strong>Architect forecasting excellence:</strong> Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.</li> <li><strong>Build early warning systems:</strong> Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.</li> <li><strong>Deliver actionable insights:</strong> Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.</li> < ... (truncated, view full listing at source)