Workplace Services Hospitality Specialist

<p>The Workplace Services (WPS) Hospitality Specialist plays a critical role in delivering an exceptional workplace experience at our New York headquarters. This position supports and oversees hospitality operations, food and beverage programming, agile space program management, workplace events, vendor management, and office administration.</p> <p>In this role, no two days are the same. You’ll combine diligence, creativity, and operational expertise to execute complex plans, strengthen vendor partnerships, improve systems, and foster a welcoming, high-performing office culture. You will leverage workplace data and employee feedback to evolve our service offerings. This is a highly visible, hands-on role requiring strong ownership, sound judgment, and a hospitality-first mindset. This role will be in-office 4 days a week. </p> <h2><strong>You’ll Get To… </strong></h2> <ul> <li>Develop and maintain a scalable Workplace Events Playbook to standardize service level and streamline stakeholder expectations.</li> <li>Own and facilitate the centralized workplace event queue, prioritizing requests, setting timelines, and ensuring clear stakeholder communication from intake to completion.</li> <li>Lead the full event lifecycle for internal and external events, including discovery, scoping, budgeting, vendor sourcing, logistics planning, onsite execution, teardown, and post-event review.</li> <li>Develop detailed run-of-show documents, floor plans, staffing plans, and vendor timelines to ensure seamless execution.</li> <li>Assist with event budgets, track expenses, and reconcile vendor invoices to ensure cost-effective delivery without compromising quality.</li> <li>Coordinate space planning, catering, security, janitorial services, A/V, and facilities support for meetings, activations, and large-scale company events.</li> <li>Proactively identify event risks, troubleshoot real-time challenges, and implement contingency plans as needed.</li> <li>Analyze post-event feedback, share the findings, and incorporate insights into future planning and operational performance to continuously improve event processes, documentation, and vendor outcomes.</li> <li>Balance multiple concurrent events while maintaining exceptional attention to detail and service standards.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in managing the daily operations of the NYC food and beverage program, ensuring quality, variety, cost efficiency, and strong vendor performance.</span></li> <li>Lead relationships and negotiations with existing and new vendors across catering, mail, visitor management, room booking, kitchen equipment, maintenance, and software.</li> <li>Monitor vendor performance, ensure contract compliance, and identify opportunities for service improvement or cost optimization.</li> <li>Partner closely with the Facilities Manager to coordinate maintenance, space planning, office moves, and internal branding/signage.</li> <li>Support health and safety standards, including fire warden coordination and maintaining first aid/safety supplies.</li> <li>Manage hospitality budget tracking, invoice processing, and vendor expense reconciliation.</li> <li>Maintain documentation across shared drives, internal hubs, and workplace systems.</li> <li>Draft and distribute company-wide communications related to building updates, events, and facilities messaging.</li> <li>Oversee mail operations and related logistics.</li> <li>Manage the company’s Dog Program, including policy adherence, registration systems, and coordination with contracted staff.</li> <li>Support and help oversee the Agile Space Program, ensuring operational consistency and high service standards across all flexible office locations.</li> <li>Manage vendor contracts and service agreements for agile workspaces, including renewals, scope changes, performance tracking, and cost controls.</li> <li>Monitor utilization, occupancy trends, and contract performance to recommend adjust ... (truncated, view full listing at source)