Senior Account Manager

<p><span class="highlight"><span class="colour"><span class="font"><span class="size">Location: Ahmedabad (Night Shifts: 8 AM - 5 PM CST)</span></span></span></span></p> <h2><span class="highlight"><span class="colour"><span class="font"><span class="size">About Us</span></span></span></span><span class="size"><br></span></h2> <p><a href="https://www.swiftsku.com/"><span class="highlight"><span class="colour"><span class="font"><span class="size"><u>SwiftSku</u></span></span></span></span></a><span class="highlight"><span class="colour"><span class="font"><span class="size"> is a </span></span></span></span><a href="https://www.ycombinator.com/"><span class="highlight"><span class="colour"><span class="font"><span class="size"><u>Y Combinator</u></span></span></span></span></a><span class="highlight"><span class="colour"><span class="font"><span class="size"> backed early stage startup. SwiftSku's co-founder, Mit Patel, grew up helping his family run their small convenience store. Mit’s family is just one of tens of thousands of Indian-immigrant owned convenience stores in America. These small family stores desperately need our help to stay alive as big corporate chains are gobbling up one family store after another.</span></span></span></span></p> <div> </div> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">SwiftSku not only keeps the family stores in business, but helps them to thrive with our complete ecosystem. Our mobile app and Point of Sale combination makes running their business easy like never before. We’re looking for missionaries who want to make a real difference keeping family businesses alive in American society and globally.</span></span></span></span></p> <p><span class="highlight"><span class="colour"><strong><span class="font"><span class="size">We are looking for an account manager</span></span></strong><span class="font"><span class="size"> who is excited to grow at a fast-paced startup, take high ownership on behalf of their customers, and help bring innovation to convenience store owners globally. If you’re smart, coachable, and motivated by success, this role is for you.</span></span></span></span></p> <h1><span class="highlight"><span class="colour"><span class="font"><span class="size"><strong>What You’ll Do</strong></span></span></span></span><strong><br></strong></h1> <ul> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Manage customer accounts and build strong, long-term relationships with each one.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Run regular check-ins and structured reviews that keep customers engaged, supported, and getting value.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Help customers quickly reach their first value milestone and guide them toward deeper use of new features.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Spot when an account is ready to add new products or new store locations and help move them forward.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Collect high-quality customer references that contribute to new revenue.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Catch early signs of dissatisfaction and take action to prevent downgrades or churn.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span class="font"><span class="size">Work closely with product and leadership to share customer insights and improve the overall experience.</span></span></span></span></p> </li> <li> <p><span class="highlight"><span class="colour"><span cl ... (truncated, view full listing at source)