Program Manager GTM AI Acceleration

<p>The GTM AI Acceleration team exists to transform how ServiceNow's go-to-market organization works. Not by adding AI on the margins, but by embedding it into the core of how our sales and sales operations teams operate, decide, and grow. Our mission is to deploy the AI systems behind accelerated and scalable growth.</p><p>We sit at the intersection of strategy and execution, partnering with Sales, Sales Operations, and broader GTM functions to identify where AI can eliminate friction, surface insight, and unlock capacity at scale. Our work spans two key areas: AI for Sales and AI for Sales Ops, each focused on turning AI potential into measurable business impact.</p><p>The Project Manager is responsible for driving operational excellence across GTM AI Acceleration initiatives, with an additional focus on managing our AI Board program. This role ensures speed, consistency, and scalability, allowing core teams to focus on high-value activities while maintaining strong relationships and performance with internal stakeholders.</p><p><strong>Key Responsibilities</strong></p><ul><li>Own end-to-end Project delivery for GTM AI Acceleration initiatives for sales, including intake, prioritization, planning, and execution.</li><li>Develop and maintain the AI Board readout package, Operating Committee sessions, invitees, and executive summaries, ensuring alignment with governance and strategic priorities.</li><li>Coordinate cross-functional teams (Sales, Marketing, RevOps, Data &amp; Insights, and IT) to deliver pilots and scale successful solutions.</li><li>Help maintain central reporting on initiatives pipeline, productivity, adoption, ROI, and vendor performance.</li><li>Help manage vendor relationships: selection, onboarding, performance tracking, contract negotiation, and compliance.</li><li>Support the launch of enablement and communications kits, training, office hours, and FAQs for GTM AI Acceleration rollouts for sales.</li><li>Support the unified intake &amp; prioritization process and publish a single quarterly plan.</li></ul><p>&#xa0;</p><p><strong>A Day in the Life</strong></p><p>Your morning may start providing an executive update on all GTM AI Acceleration projects for sales, including impact results for those projects that are “live”. After this, you join the AI Board Operating Committee call, which you’ve organized, and manage the agenda for the different teams to present their prioritized list of initiatives; you help identify next steps, challenges, and coordinate work across teams.</p><p>In the afternoon, you have a conversation with the Director of GTM AI Acceleration for Sales to strategize on capacity required for each project, and how this will impact the timeline for delivery. You capture this information and update all internal project plans for senior leadership to have a real-time updated view of execution. Finally, you meet with the Adoption Expert to double check on adoption metrics and recommend communications’ timelines.</p><p>&#xa0;</p> <p><strong>Ideal Candidate Profile</strong></p><p>A strategic, structured, and collaborative leader who excels at managing complex projects and stakeholder relationships in a fast-paced, matrixed environment.</p><p><strong>Education:</strong></p><ul><li>Bachelor’s degree in Business Administration, Operations, Engineering, or related field (Master’s preferred).</li><li>Certifications such as Project Management Professional, Lean/Kaizen, Scrum/Kanban will be highly valued.</li></ul><p><strong>Experience:</strong></p><ul><li>5+ years in program/project management within a multinational company.</li><li>Previous experience in enterprise technology, sales operations, or AI-driven transformation.</li><li>Proven track record of cross-functional coordination and delivering measurable business impact.</li><li>Knowledge of SaaS sales processes (e.g., lead-to-opportunity, qualification, pipeline management).</li><li>Knowledge of CRM and sales engagement platforms (e.g., Dynamics, ... (truncated, view full listing at source)