IT Support Technician

IT Support Technician About Helion We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths – values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. WHAT YOU WILL BE DOING: As an IT Support Technician, you will provide entry-level technical support and operational IT assistance to ensure smooth day-to-day activities across the organization. This role focuses heavily on employee onboarding and offboarding, device imaging and deployment, hardware lifecycle tasks, and routine, repeatable support functions. You will serve as a frontline resource for common IT requests while escalating more complex technical issues to senior technicians or infrastructure teams. This is an onsite role that reports to the IT Operations Manager at our Everett, WA office. YOU WILL: - Deliver end-user IT support by troubleshooting hardware and software issues, resolving access requests, and escalating complex technical problems - Support the onboarding and offboarding process, including laptop imaging, account provisioning and deactivation, and equipment deployment - Configure Windows and macOS devices, while maintaining accurate asset tracking and inventory records. - Provide hands-on hardware and desk-side support, including workstation setup, component replacements, e-waste management, and upkeep of IT storage and stock levels - Support daily IT operations through ticket queue monitoring, resolving repeatable documented tickets, and fulfilling service requests REQUIRED SKILLS: - 1–3 years of IT support experience with exposure to Windows or macOS environments - Knowledge of Windows or macOS operating systems, Microsoft 365, basic Active Directory or user account management, and networking fundamentals (IP addressing, Wi-Fi, connectivity troubleshooting) - Basic understanding of ticketing systems and standard IT support workflows - Strong organizational skills with the ability to follow documented processes, manage multiple priorities, and maintain clear communication with a customer-service mindset - CompTIA A+ certification, exposure to ITIL concepts, and experience imaging devices using tools such as Intune, SCCM, or similar platforms are preferred Benefits Our total compensation package includes benefits, including but not limited to: • Medical, Dental, and Vision plans for employees and their families • 31 Days of PTO (21 vacation days and 10 sick days) • 10 Paid holidays, plus company-wide winter break • Up to 5% employer 401(k) match • Short term disability, long term disability, and life insurance • Paid parental leave and support (up to 16 weeks) • Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.